Utility Billing Clerk – Competitive Pay, Benefits and Career Growth

For job seekers seeking a career in finance and customer service, this Utility Billing Clerk position offers a hybrid work schedule and full-time employment. The estimated salary range is $120,000 to $180,000 annually, depending on qualifications and experience. The position is unionized, offers stable conditions, and includes valuable benefits, career development, and a professional growth-focused environment.

Job Duties and Day-to-Day Experience

As a Utility Billing Clerk, your responsibilities will revolve around maintaining and processing utility billing for water, wastewater, and stormwater accounts. Daily tasks include addressing inquiries from customers, law offices, and financial organizations, as well as updating billing databases. You’ll process payments, make adjustments to customer accounts, and provide written correspondence when required. Additionally, you’ll research account discrepancies, monitor pre-authorized payments, and support internal and external customers on billing-related issues. The role requires strong attention to data accuracy and the ability to manage multiple assignments, while working independently and as part of a team.

Key Benefits of the Role

One standout advantage is a highly competitive salary, which places you well above the average for similar administrative positions. The hybrid work arrangement provides the flexibility needed for better work-life balance, while the unionized status ensures job security and comprehensive benefits. You’ll gain substantial exposure to financial reporting, compliance, and advanced customer service within a leading municipal environment—ideal for anyone looking to build a solid administrative or finance career. There is also hands-on training and clear paths for professional growth in the workplace.

Potential Downsides of the Position

Prospective candidates should consider the demanding nature of billing cycles. There are periods, such as the designated blackout period, during which vacation requests cannot be accommodated, making it difficult to plan personal events during these peak times. The requirement to occasionally work outside regular business hours, including weekends when necessary, may not be ideal for everyone. The job also involves a significant attention to detail, routine tasks, and managing a substantial administrative workload—which may not suit someone looking for more variety or field work.

Final Verdict: Who Should Apply?

If you are detail-oriented, enjoy working with numbers, and have a knack for customer service, the Utility Billing Clerk role offers a rewarding and stable career path. The job is particularly well-suited for those eager to build experience in financial services and public administration, within an organization that values diversity, professionalism, and employee growth. If you can manage periodic high workloads and value security, flexibility, and advancement, this position is a great step forward in your career.