Sr. System Support Analyst
Work in tech support for financial systems, enjoy learning programs, health benefits, RRSP matching, and be part of an inclusive team with growth opportunities.
Job Overview and Requirements
The Sr. System Support Analyst – Financial role is a full-time position with a focus on technical support for finance applications and end-user troubleshooting.
P&H emphasizes work/life balance, professional growth, and a diverse, inclusive culture. The position targets experienced individuals, ideally with a background in accounting.
To qualify, a post-secondary degree in accounting or equivalent experience is required, combined with excellent customer service and analytical skills.
The company offers strong benefits, including comprehensive health coverage, RRSP matching, and opportunities for continuous learning and tuition reimbursement.
Enjoy being part of a respected family-owned business with a positive reputation and over 110 years of success built on valuing people.
Day-to-Day Responsibilities
The primary responsibility involves responding to support tickets rapidly and efficiently, particularly those submitted in systems like JIRA.
You’ll work closely with end users to understand their needs, troubleshoot issues, and collaborate with IT and other teams for resolutions.
Documenting requirements, assisting with software configuration, and participating in quality assurance for new updates are all routine tasks.
The analyst handles ERP system audits to maintain data integrity, addresses integration errors, and supports defect investigations.
Overall, you play an active role in ensuring smooth system operations and creating positive user experiences daily.
Major Advantages
One of the best aspects is P&H’s people-first approach, offering robust health, dental, vision, and wellness benefits for every team member.
Employees also enjoy paid time off, tuition reimbursement, professional development opportunities, and participation in company events, fostering camaraderie.
Potential Drawbacks
The role may require travel within Canada for system support duties or cross-division collaboration, which could challenge some applicants’ schedules.
Another consideration is the need to manage support requests efficiently while balancing multiple ongoing projects and responsibilities.
Final Verdict
This Sr. System Support Analyst – Financial role is well suited for those eager to grow in a stable, supportive environment while contributing meaningfully to business operations.
If you value professional development, positive culture, and comprehensive benefits, this opportunity stands out for its employee-centred approach and career potential.
