Customer Service Representative/Sales Assistant – Full-Time, Benefits & Growth

The Customer Service Representative/Sales Assistant position offers a permanent, full-time role with Monday-Friday daytime hours. Compensation is competitive, based on experience, and includes a comprehensive benefits package with paid pension and RRSP match. The workplace promotes a friendly, supportive team atmosphere and provides free on-site parking, ensuring an enjoyable daily experience.

Key Responsibilities and Daily Tasks

The role focuses on supporting a sales team by delivering exceptional service to both internal and external stakeholders. Day-to-day activities include answering client inquiries, handling email and phone correspondence, preparing quotes and processing orders, as well as managing data in the company database. Additionally, administrative tasks are a consistent part of the job, requiring strong organizational skills and a proactive attitude. This position values relationship-building, attention to detail, and the ability to multitask efficiently. Proficiency in Microsoft Office is a must to navigate daily responsibilities smoothly.

Excellent communication skills help you liaise with colleagues and customers alike, ensuring all client needs are addressed in a timely manner. Being proactive and acting as a bridge between the customer and sales teams is essential for success. You’ll also need to be efficient in documenting information accurately and following up on pending tasks. Analysing and resolving issues quickly will make you a valued part of the team. The ability to handle competing priorities gracefully is expected every day.

Highlights – Pros of the Position

Joining this organization brings many tangible benefits. You enjoy access to a comprehensive benefits package, including company-paid health coverage, pension, and RRSP contributions, which add great long-term value. The work schedule is regular and predictable, making it easier to maintain work-life balance.

The workplace prides itself on cultivating a positive, friendly atmosphere, reminiscent of a family environment. You’ll have supportive teammates and growth opportunities for career advancement. Free parking further adds to daily convenience. If you thrive on building relationships and want to be appreciated for your initiative and drive, this job offers a genuinely rewarding platform for your skills.

Potential Cons to Consider

While the job comes with notable rewards, there are some aspects to note. This is primarily an in-office role, which might not fit those looking for remote work or more flexibility. The nature of customer service and sales support means handling high volumes of requests and potentially tight deadlines at times.

If you’re less comfortable with multitasking, administrative paperwork or fast-paced follow-up requirements, adapting could require added effort. Also, while the job is supportive, the workload may fluctuate, especially during busy periods. It’s designed for those who thrive in active and energizing environments, so a self-starter attitude is essential for success.

Our Verdict

Overall, the Customer Service Representative/Sales Assistant position stands out for its stability, growth opportunities, and strong team support. With exceptional benefits and set hours, it’s best suited for driven individuals who love to interact, handle varied responsibilities, and value professional development. Consider this role if you’re passionate about service, organization, and looking for a rewarding, long-term position within an encouraging company culture.