Assistant General Manager (LPN or RN) – Lead Resident Care & Operations

The Assistant General Manager (LPN or RN) position is full-time and targets professionals ready to support overall operations at a retirement residence. Candidates ideally have relevant healthcare or hospitality experience and a diploma or degree in nursing, social work, business, or a related field. Compensation and benefits information are not listed publicly, but Chartwell is known for supporting staff with comprehensive packages and a positive work culture.

Day-to-Day Responsibilities

Taking on this leadership role, you will collaborate closely with the General Manager to oversee resident care, operational programs, and service quality. Primary duties include ensuring residents’ involvement in care decisions, maintaining all health regulations in food handling and storage, and delivering engaging recreation programs. The position also addresses family and resident concerns, engages in hiring and training for new staff, and monitors ongoing employee education. You will further support safety, track compliance, and help prepare operational budgets to ensure an effective, welcoming, and safe environment for everyone. The AGM also chairs the Occupational Health and Safety Committee and upholds confidential resident records.

Pros of the Role

The opportunity to impact the well-being and satisfaction of residents is a clear highlight. Working at Chartwell often means being part of a dedicated, inclusive community that values both personalized care and staff contributions. Leadership team members are empowered to introduce creative solutions and participate in policy development. There’s also the benefit of ongoing training, team support, and the chance to build meaningful relationships with residents and families. Chartwell’s inclusive and supportive approach is consistently praised.

Cons to Consider

This assistant general manager role demands multi-disciplinary responsibilities, including oversight of operations, food services, safety, and staff training, which can be demanding. The broad scope might occasionally extend outside typical hours, requiring flexibility for urgent issues or resident needs. As with many healthcare management positions, juggling resident satisfaction, staff motivation, and operational efficiency can be challenging. Performance pressures may also be present.

Final Verdict

This is an ideal career move for a healthcare or hospitality professional ready for well-rounded leadership in a supportive community. If you’re looking for both responsibility and the chance to make a difference at every level, Chartwell’s Assistant General Manager (LPN or RN) role is a great option. The challenges are real, but so are the rewards—especially for those wanting to impact lives every day.