Social and High Risk Response Specialist – Client Experience & Growth at Wealthsimple

The Social and High Risk Response Specialist role with Wealthsimple is a full-time, remote opportunity (with occasional office engagement encouraged). As specifics on salary are not listed, candidates should expect competitive compensation typical of roles focusing on client experience in the fintech sector. This position requires a Monday to Friday daytime schedule, with some flexibility for client needs.

Každodenní odpovědnosti

This role revolves around managing complex client escalations and developing detailed sentiment reports based on emerging social and escalation trends.

You’ll work closely with various teams, ensuring efficient documentation and clear communication around resolutions and next steps.

Engagement is a key aspect, especially since you’ll moderate and address concerns in social communities, including platforms like Reddit.

Cross-functional collaboration will let you directly influence Wealthsimple’s marketing, client experience, and communications initiatives.

Further, expect a combination of written communication, problem-solving, and some input into process documentation and training materials.

Pros: Flexibility and Impact

This role offers the freedom to work remotely, allowing work-life balance and accessibility for candidates who excel in an independent environment.

Another plus is the chance to directly impact client satisfaction, as you’ll turn problems into actionable recommendations for service improvement.

Cons: High Pressure and Escalations

Handling escalated and high-risk client cases is challenging, requiring resilience and the ability to stay calm under pressure.

The role may occasionally require hours outside the regular work schedule to address urgent client needs or highly visible social queries.

Verdict: Worth Considering for Client-Oriented Experts

If you have at least three years of social community management experience and expertise in de-escalation, this job is a unique fit.

It’s also great for those eager to lead initiatives and drive genuine change in client engagement within a dynamic company.