Systems Support Administrator
Step into an impactful tech support role offering $31.80–$39.75/h and vital experience working with Active Directory, Office 365, and identity management. Excellent growth and teamwork opportunities.
What the Job Offers
The Systems Support Administrator position features an hourly wage range between $31.80 and $39.75. The job is full-time and involves high interaction with both users and technology professionals.
Applicants should possess one to five years of experience in Microsoft environments and demonstrate flexibility and communication abilities. Good organizational and problem-solving skills are essential, too.
This role requires confidence working within a constantly changing, customer-focused environment, with occasional unplanned outages and a fast-paced work setting as typical challenges.
You’ll be managing technical accounts, solving user issues, and helping maintain internal system integrity. This role supports clinical, research, and administrative operations daily.
Unity Health Toronto values inclusivity and accessibility, with a strong commitment to barrier-free recruitment practices for all candidates seeking accommodation.
A Day in the Life: Duties & Responsibilities
Everyday, you’ll manage Active Directory accounts by creating, disabling, and expiring users as needed, alongside Office 365 administration and licensing assignments.
Supporting authentication, configuring MDM profiles, assisting users with multi-factor authentication, and solving remote access issues are integral parts of the job.
Direct ticket support via ServiceNow, troubleshooting both hardware and software issues, and collaborating closely with colleagues forms the backbone of this position.
Interaction with technical and non-technical users means frequent communication and quick thinking, to maintain satisfaction and uphold service agreements.
Problems arise, and a team player’s approach is required to meet challenges, resolve technical issues, and support critical healthcare operations.
Key Advantages of This Role
The learning curve is steep, promising hands-on experience with leading technology such as Active Directory, Office 365, and Citrix, enhancing your career trajectory.
Opportunities for advancement within an established organization are excellent, with strong emphasis on personal and team growth. Experience gained is highly transferrable in IT support.
Possible Challenges to Consider
The role’s 24/7 nature may impact work-life balance, particularly with urgent issues or outages that require on-call attention. Fast adaptation is a must.
Handling pressure from a varied user base—including non-technical staff—can sometimes be demanding. Problem-solving under tight deadlines is necessary.
Final Verdict
The Systems Support Administrator role is a robust stepping stone for those passionate about technical support and IT operations. You’ll have direct responsibility and rewarding career development.
For those who thrive in dynamic settings and value supporting meaningful causes, this position offers both strong experience and real community impact.
