Customer Service Representative II (Part-time): Flexible Hours & Growth

If you’re considering a new opportunity, the Customer Service Representative II (Part-time) role provides steady employment with a competitive hourly wage between $17.60 and $18.21. As a continuous position with a maximum of 24 hours per week, this role offers flexibility for people seeking work-life balance or additional income. Shifts include days, evenings, and weekends, catering to varying schedules and diverse lifestyles.

Ideal candidates have completed at least Grade 11 and possess a year of administrative experience, including experience with the public. Additional education, such as a diploma in Administration or Recreation, can be helpful. Required certifications include Standard First Aid, CPR, and AED operations. Training in accessibility and customer service is also expected, ensuring every applicant can deliver inclusive, high-quality service.

Key Day-to-Day Responsibilities

The Customer Service Representative II manages cash and clerical duties in recreation or facility environments. Routine tasks include program registration, answering inquiries, and ensuring customer satisfaction. Candidates may work independently or in a team, juggling various administrative tasks. Building and keeping records, assisting with financial transactions, and helping coordinate events or activities are regular expectations. Tech-savvy communication skills are essential for success in this fast-moving and public-facing role.

Pros of This Position

The main strengths include flexible scheduling and a supportive, inclusive workplace. Opportunities for growth and skill-building are present from day one. The role suits those seeking meaningful community engagement while developing interpersonal skills. Union affiliation guarantees workers’ rights and fairness. Additionally, applicants enjoy diverse teams and equitable hiring practices.

Cons to Consider

This position may require evening and weekend work, which can challenge those with fixed routines. The high pace and multiple priorities present ongoing demands. Moreover, those seeking full-time hours or benefits may want to explore additional employment to meet their needs. Some environments require vulnerable sector checks or bilingual abilities, which could lengthen the hiring process.

Final Verdict: Is It Worth Applying?

The Customer Service Representative II (Part-time) position offers genuine advantages for candidates seeking flexible work, positive team environments, and opportunities to interact with the public. While variable hours and administrative demands require adaptability, the role provides fair compensation and professional growth potential for the right candidate.