Operations Officer
Support internal and external partners by phone, handle diverse inquiries, and enjoy career growth on a bilingual, supportive team. Contract with chance for permanency.
Position Overview and Key Details
The Operations Officer contract offers a 12-month term with possible extension and permanent placement. This part-time role is ideal for bilingual professionals eager to work closely with teams and callers.
Salary details are not listed, but contract terms suggest competitive compensation and a path to career advancement. Bilingual French and English skills are mandatory.
You’ll engage with bank partners, merchants, and government entities, assisting them with questions related to credit centre functions and processes.
This position focuses on delivering top customer service over the phone in a fast-paced, high-volume environment. Attention to detail and communication are crucial skills.
Randstad emphasizes a collaborative team culture and organizational support, so employees can expect a healthy and positive work atmosphere.
Everyday Responsibilities
Each day, Operations Officers field incoming calls from multiple partners, addressing varied inquiries and requests efficiently.
The job requires active listening, problem-solving, and the accurate documentation of every interaction or transaction.
Maintaining awareness of latest product updates and procedures allows you to provide relevant guidance during calls.
Meeting performance targets and service level agreements is a significant part of this role, so strong organizational skills are important.
The position may involve complex problem-solving, utilizing available information and digital tools to support partners effectively.
Benefits and Advantages
This job presents a great chance for career growth, with potential for long-term employment and exposure to a respected industry leader.
The small, tight-knit team environment means your contributions are valued and closely impact the organization’s operations.
You’ll develop advanced communication skills in a corporate setting while working within supportive and inclusive policies.
Randstad’s workforce inclusion practices ensure equity and accessibility for all, creating a fair workplace for everyone.
The onboarding process is smooth, and employees receive preparation and support for all their job responsibilities.
Potential Drawbacks
As a high-volume call-based role, the position can become repetitive and may feel stressful for some, especially during peak periods.
Contract roles sometimes lead to uncertainty regarding long-term job security, even though conversion to permanent is possible here.
Who Should Apply?
If you are detail-oriented, comfortable working by phone, and fluent in French and English, this can be a rewarding fit.
Candidates with previous call centre or customer service backgrounds and confidence in multitasking are well-suited for this role.
Applicants should be ready to provide examples of excellent customer service and be open to constructive feedback for growth.
Basic proficiency with MS Office and digital documentation is necessary, and adaptability is key due to changing inquiries.
Randstad encourages individuals from all backgrounds, emphasizing diversity, inclusion, and accessibility in its practices.
Pros and Cons Table
| Pros | Cons |
|---|---|
| Career growth opportunity | Repetitive call handling |
| Supportive team culture | Contract role (job security concerns) |
| Bilingual skills valued | High-pressure to meet targets |
| Inclusive and accessible | May face complex customer situations |
Quick Summary
- 12-month contract with potential for permanent placement
- Bilingual fluency in French and English required
- 100% telephone-based support role
- Opportunities for skill and career development
- Inclusive, supportive work culture
Final Verdict
The Operations Officer contract stands out for anyone who enjoys structured, phone-based work and wants to make a direct impact with strong communication abilities.
Its supportive team and focus on career development make it a solid choice for those new to the industry or looking to advance.
