Customer Service Assistant
Permanent full-time role, continental shift, benefits including wellness program. Engage with drivers, coordinate logistics, and build your admin career with real growth potential.
Day-to-Day Responsibilities
The Customer Service Assistant is fully involved in the coordination of freight and truck movements daily, assisting drivers and supporting the regional team.
This role requires entering work orders, creating purchase orders, and using reports to identify and correct data issues as they arise.
Communication is key, as the assistant must address exceptions, initiate corrective actions, and follow up on their outcomes.
You’ll interact regularly with outsourced maintenance coordinators and ensure equipment is routed for servicing as required.
Developing strong driver and customer relationships is also a fundamental part of this position’s scope.
Pros of Working as a Customer Service Assistant
The job is permanent, full-time, and offers a modified continental shift, giving predictability to your schedule and opportunities to balance work and life.
You’ll benefit from a robust wellness program and participate in a supportive team that highly values growth and career training.
Bison Transport, the employer, is known for meaningful work and places heavy emphasis on environmental responsibility and charitable giving.
There’s a strong team focus with ongoing coaching and training opportunities for personal and professional development.
Being in the logistics sector means you play a significant role in keeping essential services running smoothly.
Cons to Consider
The continental shift requires working 12-hour shifts, which can be demanding depending on personal preferences and commitments.
The need to quickly learn new computer programs and industry terminology might be challenging for those with limited tech experience.
Some administrative duties can become repetitive, and coordinating logistics often involves managing unexpected issues under pressure.
The role is mostly office-based, which may not appeal to those seeking fieldwork or outdoor tasks.
As an entry point, advancement may require patience and ongoing commitment as you build industry expertise.
Verdict
The Customer Service Assistant position offers a balanced package for those seeking stability, teamwork, and growth in a reputable logistics company.
If you are organized, proactive, and ready to develop your skills in a supportive environment, this role is an ideal step into Canada’s essential transport sector.
