Pharmacy Assistant Order Confirmation: Support, Growth, and Collaboration

Shoppers Drug Mart is currently seeking a Pharmacy Assistant for their order confirmation team. This is a full-time, regular position with the opportunity to gain valuable experience in a supportive retail pharmacy environment. While salary specifics have not been publicly disclosed, the role offers competitive pay, discount programs, and online training opportunities for those interested in growing their pharmaceutical and administrative skills.

What You Do Daily

In this position, your primary responsibility is to make outbound calls to verify compliance pack orders with stores. You will accurately enter prescription counts, batch details, and confirmation data into the system. Additionally, you will help store associates and pharmacists resolve order transmission issues during automation, maintaining a high level of customer service throughout your day. Collaboration is key, as you will work closely with both store staff and the internal pharmacist team, escalating and documenting any issues as required. Finally, you may tackle ad hoc administrative tasks to ensure a smooth workflow and ongoing compliance with company standards.

Key Advantages

One of the main advantages of joining this team is the inclusive, welcoming workplace culture. Employees benefit from competitive pay, a purchase discount program, and a robust learning platform to further their skills. You will interact with a national brand, gaining insights into retail pharmacy operations. The job supports career advancement through exposure to order management tools like SAP, and provides a solid foundation for anyone interested in pharmacy operations or customer service leadership. Shoppers Drug Mart’s commitment to diversity and accommodation ensures you’ll feel supported and valued regardless of background or ability.

Things to Consider

As with any high-volume role in retail or pharmaceuticals, the work can sometimes be fast-paced or require juggling multiple tasks at once. You’ll need strong time management, attention to detail, and the ability to resolve issues quickly with professionalism. While collaboration is encouraged, there may be periods when resolving technical or procedural problems can feel repetitive. The absence of salary transparency before applying may also be a consideration for some candidates.

Verdict

Overall, the Pharmacy Assistant Order Confirmation role at Shoppers Drug Mart is recommended for individuals with good communication skills, a customer-centric focus, and an interest in pharmaceutical operations. If you are looking for a friendly workplace that values learning and diversity, this could be a great step for your administrative or pharmacy career.