Operations Officer
Join the operations team of a major financial institution in a bilingual, part-time role, leveraging your French/English skills and customer service experience for real career growth.
If you’re looking for a gateway into the finance sector, the Part-Time Bilingual Operations Officer role offers an entry with strong potential for permanence. The contract is set for 12 months, with options for extension and conversion, making it a solid choice for those committed to advancing their professional path in banking and critical business support. While the salary is not specified, the professional setting and reputable employer make it a valuable stepping stone.
Key Responsibilities and Daily Routine
This role is entirely phone-based, focusing on assisting callers who are internal bank team members, government agencies, and merchants. You’ll field a high volume of inbound calls, confirm requests, handle inquiries, and employ active listening to resolve each issue effectively. Meticulous record-keeping and prompt documentation are essential to ensure smooth operations and compliance. With Service Level Agreements in place, expect to meet and exceed benchmarks for both speed and quality of service.
Continual learning is part of the work as you stay current on new policies and product knowledge. You’re expected to be resourceful in resolving complex problems and use organizational tools to provide solutions.
What Stands Out About This Role
One of the best aspects is the clear pathway for professional advancement. There’s a high likelihood the contract will be renewed or converted to a permanent role for strong performers. The position also places you in a small, close-knit team, where your efforts directly impact the business, making your contributions meaningful.
The experience gained here is highly transferable. Working in a top-tier financial environment gives you access to robust industry best practices around communication, customer service, and operations. Your bilingual skills will also be valued daily, providing personal and professional satisfaction.
Drawbacks to Consider
The job’s extremely high call volume and performance-driven nature could be a challenge, especially for those unused to busy, metric-driven telephone environments. Meeting strict documentation standards and maintaining up-to-date operational knowledge requires constant focus and effort.
Additionally, because all work takes place over the phone, those who prefer in-person or varied interaction may find it less flexible and somewhat repetitive.
Our Verdict: Is It Worth It?
This Bilingual Operations Officer position is particularly appealing if you want a role with strong advancement potential and don’t mind a fast-paced, phone-based environment. The mix of exposure, support, and development makes it a good fit for people who are proactive, detail-oriented, and eager to leverage both French and English every day.
