Assistant Manager of Guest Experience – Great Pay, Inclusive Team & Growth Potential

What Does This Job Offer?

The Assistant Manager of Guest Experience features a strong base salary ranging from $24.54 to $33.21 per hour, with bonus potential up to 25% of base pay. The total base pay can reach $41.51 per hour for top performers.

Employment includes comprehensive health, dental, and mental health benefits, paid leave, retirement plans, and generous merchandise discounts. The role is permanent and requires flexibility for various shifts, including evenings and holidays.

Candidates should bring at least one year of people leadership and personnel experience and must be legally eligible to work. Retail sales or team management experience is an asset.

This position is designed for those who enjoy working with people, supporting growth, and making a positive difference.

The company seeks individuals who value diversity, maintain integrity, and demonstrate leadership in challenging situations.

Key Responsibilities as Assistant Manager

As an Assistant Manager, you will lead floor operations, focusing on coaching team members and nurturing professional growth through regular feedback and direct mentorship.

Your contribution will include supporting the Store Manager with hiring, promoting inclusion, and ensuring every team member feels valued and productive.

Managing guest experiences is central—handling customer feedback, addressing urgent concerns, and making in-the-moment decisions to deliver exceptional service.

Operational duties involve managing labour hours, supporting visual merchandising, maintaining a safe environment, and contributing to quarterly business reviews.

You will also oversee subsets of the team, helping with scheduling and facilitating both onboarding and continuous employee development.

What Makes This Opportunity Stand Out?

This role is ideal for growth-oriented leaders seeking a supportive environment. Employees enjoy professional development opportunities, including mentorship and leadership training sessions.

Staff members receive access to wellness programs, yoga and fitness classes, and in-depth training resources. The package supports work–life balance, health, and career aspirations.

With a positive work culture focused on diversity and inclusion, your ideas and unique perspective will be celebrated.

The bonus structure rewards high performers and the company’s comprehensive benefits package demonstrates a genuine investment in employee well-being.

This is an opportunity to join a well-established, respected brand with a reputation for both product innovation and employee satisfaction.

Potential Concerns to Consider

While the pay and benefits are competitive, the job requires a high degree of flexibility with scheduling, including very early and late shifts, weekends, and holidays.

The environment can be fast-paced and occasionally stressful due to customer service expectations and managing team performance simultaneously.

Physical activity is part of the role—expect to be on your feet, moving throughout the store, and periodically handling boxes up to 30 lbs during shifts.

Candidates should also be comfortable working in a lively atmosphere with bright lighting and music playing during operational hours.

This may not be the best fit for those seeking traditional, fixed hours or a quiet work setting but suits energetic leaders who thrive in dynamic environments.

Final Verdict

This Assistant Manager role offers much to the right candidate—solid pay, advancement options, employee wellness, and a strong sense of purpose within the team. The responsibilities are substantial, yet so are the rewards.

If you are ready for a challenge and eager to make a meaningful impact both on customers and your team, this is a promising step for your career journey.